Research Conference 2018


Wednesday, 09 May 2018


Registration and Info Desk Open




SACSC Welcome

Malcolm Horne

SACSC President


Sponsor Address

Nomzamo Radebe

CEO, JHI - a Division of Cushman & Wakefield Excellerate

Session 1: 08:45 – 10:25

PANEL DISCUSSION - SA Economy & Consumer Outlook

Implications for the economy and consumer in 2018-2019 and beyond. What can be expected from the consumer and economy amid tax hikes or elevated debt levels.

Kundayi Munzara
Director, Sesfikile Capital
Justice Malala
SA Political Commentator & Facilitator


Money Matters

Research conducted by Foshizi focusing on the effects of the economic downturn on households and individuals, uncovered that this has driven significant changes in the perception of debt, savings and credit. This has forced consumers to re-evaluate how they spend their money on a day-to-day basis.

Lebo Motshegoa

Managing Director, Foshizi


Loyalty, Personalisation & Understanding Customer Behaviour Change

South African customers are members of multiple programmes, receiving countless marketing messages across all channels. How can retailers set themselves apart and be heard in this competitive environment? Big data and artificial intelligence is enabling retailers to speak more accurately to customers and better understand what marketing strategies work best to drive feet in stores and grow customer satisfaction. We explore opportunities by looking at real South Africa examples.

Steven Burnstone

CEO & Head of Analytics, Eighty20 Consulting



Session 2: 11:00-12:35

The Africa Macro – Key Trends in the African Economy

Major trends in the retail industry, including technological advancements. Changes in the buying patterns of African consumers and how the economic climate informs that pattern.

Dr Martyn Davies

Managing Director, Emerging Markets & Africa, Deloitte


The Optimum Refurbishment Time of Shopping Centres: Case Study

A case study of three shopping centres - To investigate and analyse shopping centres in order to establish the optimum time and stage in their life cycle when refurbishment must be undertaken.

Moses Mushirivindi

MSc Real Estate (UP), B.Com (NUST), IMM (SA)


Retail 2018, Where it is Headed & What Does it Look Like?

The retail world is changing fast. From Starbucks to discount fashion retailer Primark, the best retailers are looking at what they do and taking steps to secure their futures. A look at what's happening and how the swiftest operators are moving with the times. Shops are not, as some are predicting, set to become online showrooms, but new approaches need to be adopted.

John Ryan

Retail Analyst & Journalist Stores Editor: Retail Week



Session 3: 13:45-15:20

The South African Franchisee

Research based findings of potential growth of the franchise industry in SA, exploring the challenges facing the franchising industry.

Margaret Constantaras

Independent Consultant, Research IQ


Location-based Visualisation of the Market & Consumer Insights

Exploring new tools which deals with all the "where" questions within a company or organisation. Where are my customers located? Where am I generating the most turnover? Where is my target group most concentrated? Where do I have a strong or lacking market presence?

Nikolay Dolgov
GM: Point of Sales tracking, Southern Africa, GFK SA
Nicolet Pienaar
Product Manager: IT, GFK SA


The Customer Journey & Implications for Retail Real Estate

Pretending that the retail sector isn’t undergoing major disruption won’t help anyone. New experiences, formats and trends, underpinned by advances in technology, are creating new ways for customers to interact with retail. The occupiers and landlords with an informed view – and willingness to adapt – will be the ones who find opportunities in our changing retail environment.

Catherine Stevenson

Senior Consultant, Cross Border Retail, Cushman & Wakefield


Coffee break

Session 4: 15:50 – 17:00

The Future of Money

The next few years will see dramatic changes to the way we use money, transact, transfer value, bank and insure ourselves and our businesses. These changes are driven by Financial Technologies (FinTech), but will affect every business in the world.

Ray de Villiers

Consultant & Futurist, TodayTomorrow Global


The Evolution of Retail in the Digital Age

A look at the future of the South African Shopping Centre, in the digital era. How the township market uses social media and how to take advantage of it. The future of shopping centres, from a branding perspective.

Lebogang Mokubela

CEO & Founder, Lemok Group


Cocktail Party & Networking